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You have sent me the wrong item.

If you have been sent the wrong item please follow the returns procedure and return it to us. We will send the correct item in Exchange and reimburse any costs you may have incurred in sending the incorrect item back to us. If the item is out of stock for any reason, we will contact you to arrange an alternative.

 

Please note that you should return faulty/incorrect items using Standard Class international Postage - with a tracking number so you can track your Delivery back to us.

We will cover your cost of shipping back to us within reason. If you are unsure contact us first to see if we can organise something for you. ($20.00 is the max postage refund we can offer)

Please mark all boxes being sent back with  " REFUND "  or " Exchange " on the outside of the box or packet, as custom charges will apply otherwise if incorrectly marked. 

We do not cover customers charges under any circumstances. 

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