Terms & Conditions



This page (together with our Privacy and Data Protection Policy, our Cookie Policy and any other documents expressly referred to on it), tells you information about us and the legal terms and conditions (the Terms) on which we sell any of the products (the Products) listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of Products to you (the Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.  Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it.

You should print a copy of these Terms or save them to your computer for future reference We amend these Terms from time to time as set out in clause 6below. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

1.                   INFORMATION ABOUT US

1.1               We operate the website www.stuartslondon.com. We are Grewalz Limited, a company registered in England and Wales with company number 02152634 and with our registered office located at 35 – 37 Uxbridge Road, London, W12 8LH. Our main trading address is our registered office address. Our VAT number is [INSERT VAT NUMBER].

1.2               To contact us, please see our Contact Us page https://www.stuartslondon.com/contact-us-i3.

2.                   OUR PRODUCTS

2.1               The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2               Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 2% tolerance.

2.3               The packaging of the Products may vary from that shown on images on our site.

2.4               All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.


We only use your personal information in accordance with the terms of our Privacy and Data Protection Policy. Please take the time to read these policies as they include important terms which apply to you.

4.                   CONSUMER RIGHTS

4.1               You may only purchase Products from our site if you are at least 18 years old.

4.2               As a consumer, you have legal rights in relation to any Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect those legal rights.


5.1               For the steps you need to take to place an order on our site, please see our Help & Contact page https://www.stuartslondon.com/helpdesk#/level9. These Terms, and any Contract between us, are only in the English language.

5.2               Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

5.3               After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described in clause 5.4 below.

5.4               We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

5.5               If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 10.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

6.                   OUR RIGHT TO VARY THESE TERMS

6.1               We may revise these Terms from time to time in the following circumstances:  

(a)            changes in how we accept payment from you; or

(b)           changes in relevant laws and regulatory requirements.

6.2               Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

6.3               Whenever we revise these Terms in accordance with this clause 6, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.


7.1               As a consumer, you have a legal right to cancel a Contract (under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in clause 7.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.

7.2               Except as set out in clause 7.7 below, this cancellation right does not apply in the case of:

(a)            any products made to your specification or clearly personalised;

(b)           any pierced products;

(c)            hosiery;

(d)           swimwear;

(e)            underwear;

(f)             cosmetic products; and

(g)           sunglasses.

7.3               You may cancel a Contract from the date you receive the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 working days in which you may cancel, starting from the day you receive the Products, to receive a monetary refund or a period of 28 working days starting from the day you receive the Products if you would like to exchange or receive an e-voucher. Sale items are not refundable and can only be exchanged for other products or an e-voucher.

7.4               To cancel a Contract, please download a returns form from our Help Desk at the following link https://www.stuartslondon.com/helpdesk and then send to Stuarts London, 35 – 37 Uxbridge Road, Shepherds Bush, London W12 8LH, along with the item(s) you wish to return. You may wish to keep a copy of your return form for your own records. Your cancellation is effective from the date you post the letter to us. Alternatively, please return your item with your receipt and sales ID number at our Stuarts store at 35 – 37 Uxbridge Road, Shepherds Bush, London W12 8LH .

7.5               You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession. All returned items should be sent back in the condition and manner in which you received them, including with all original tags, without odour and carefully wrapped, suitable for the method of posting, which should be by recorded delivery or courier. For the avoidance of doubt, we will not be liable for any lost or damaged items returned to us and do not refund the cost of this postage (unless the Products are faulty or not as described and are covered by the terms of clause 7.7 below). Any items returned from outside the EU must be clearly marked on the customs form as “Exchanges” or “Refund”. Any items returned worn or misused will not be accepted.

7.6               Subject to your compliance with this clause 7, you will receive a full refund of the price you paid for the Products. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 7.4 above.

7.7               If you have returned the Products to us under this clause 7 because they are faulty or misdescribed then provided that you have returned the Product to us within a reasonable period of time (which should be understood as being not more than 28 days from the date of the initial purchase of the Product), we will refund the price of a defective Product in full, the cost of first class recorded delivery for the Product’s return, and any other reasonable costs you incur in returning the item to us.

7.8               If you have chosen our free delivery option, we reserve the right to deduct the initial cost of delivery from your refund. This does not apply to refunds of items part of a larger order for multiple products that still qualify for free delivery.

7.9               We will normally refund you on the credit card or debit card used by you to pay for the relevant Product.

7.10            Details of your legal right to cancel and an explanation of how to exercise it may be provided in the Dispatch Confirmation.

7.11            As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 7 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

8.                   DELIVERY

8.1               Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date. For more information on our delivery options, please visit the Help Desk at https://www.stuartslondon.com/helpdesk.

8.2               Delivery will be completed when we deliver the Products to the address you give us.

8.3               If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery.

8.4               The Products will be your responsibility from the completion of delivery.

8.5               You own the Products once we have received payment in full, including all applicable delivery charges.

9.                   INTERNATIONAL DELIVERY

9.1               We deliver to the countries listed on this page https://www.stuartslondon.com/worldwide-delivery-at-stuarts-london-i153 (International Delivery Destinations). However there may be restrictions on some Products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products.

9.2               If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. 

9.3               You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

9.4               You must comply with all applicable laws and regulations of the country for which the Products are destined.  We will not be liable or responsible if you break any such law.


10.1            The prices of the Products will be as quoted on our site from time to time. We use our best efforts to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 10.5 for what happens in this event.

10.2            Prices for our Products may change from time to time at our entire discretion, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

10.3            The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

10.4            The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our Delivery Charges page https://www.stuartslondon.com/worldwide-delivery-at-stuarts-london-i153.

10.5            Our site contains a large number of Products. It is always possible that, despite our best efforts, some of the Products on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

(a)            where the Product's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price; and

(b)           if the Product's correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

11.               HOW TO PAY

11.1            You can pay for Products using a debit card or credit card, Paypal or Google Wallet. We accept the following cards: Mastercard, VISA, Solo, Switch / Maestro, Visa Debit, Delta and Electron. via a telephone order with a customer adviser using the above payment options. - All terms and conditions apply

11.2            Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.

12.               OUR LIABILITY

12.1            If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

12.2            We only supply the Products for personal use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.3            We do not in any way exclude or limit our liability for:

(a)            death or personal injury caused by our negligence;

(b)           fraud or fraudulent misrepresentation;

(c)            any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d)           any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(e)             defective products under the Consumer Protection Act 1987.


13.1            We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 13.2 

13.2            An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications network or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

13.3            If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a)            we will contact you as soon as reasonably possible to notify you; and

(b)           our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.


14.1            When we refer, in these Terms, to "in writing", this will include e-mail.

14.2            To cancel a Contract in accordance with your legal right to do so as set out in clause 7, please do so in accordance with clause 7.4.

14.3            If you wish to contact us in writing for any other reason, you can send this to us by e-mail or by pre-paid post to Stuarts London, 35 – 37 Uxbridge Road, Shepherds Bush, London W12 8LH. You can always contact us using our Customer Services telephone line. Our contact details are displayed on the Contact Us page at https://www.stuartslondon.com/contact-us-i3.

14.4            If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

15.               OTHER IMPORTANT TERMS

15.1            We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

15.2            You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

15.3            This contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.4            Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

15.5            If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

15.6            These Terms are governed by and construed in accordance with the law of England and Wales. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.