You have 14 days from the date you receive your delivery to return goods from your order for an exchange or refund. We do allow slightly longer to return items for an exchange or credit note. Please note we do not accept any items back after 30 days from the date the order is delivered. Items marked as sale must be returned back to us within 14 days of receipt in order to qualify for a refund. Item marked as Deadstock are non-refundable.

We do not offer free returns. We ask that all of our customers find a courier of their choosing to return an item back to us.

We do not accept returns on products that fall underneath the below categories

• Pierced Products
• Underwear & Hosiery
• Swimwear
• Cosmetic Products
• Sunglasses
• Headphones
• Electrical Items - cannot be exchanged or returned if the original packaging and plastic wrapping seals are broken.

All returned goods are subject to stringent checks by our returns department and any garments with a strong defined odour such as tobacco, cooking/food smells, aftershave or deodorant will not be accepted.

For customers who wish to exchange please mark this on your returns form alongside the items that you wish to exchange for. To avoid disappointment for when your item arrives back to us we recommend that you repurchase the item that you require and once received at our warehouse an refund will then be processed. Please contact our customer services team at sales@stuartslondon.com for more infromation.

Please include your returns form in the return parcel and simply write on the bottom or reverse of the invoice stating you would like to receive a refund. If you do not have access to a printer please enclose your original order invoice or enclose a note with your name, order number and that you require a refund written on it. 

In the case of a price difference Stuarts London will automatically issue  a refund via an e-wallet unless stated otherwise when this is in the customer’s favour. If the difference requires a payment to Stuarts London we require you to state on the invoice/note enclosed in your return parcel ‘I authorise Stuarts London to take a payment for the difference in price from my original payment method.’ When your exchange is set up we will then automatically take the difference from the credit/debit card used to make the original payment. If you paid via PayPal we will send a PayPal request via email for the difference outstanding.

We aim to process all refunds within 24 hours* of the item(s) been received. A refund to a credit/debit card takes between 3-5 working days to show in your account (dependent on your banks processing time). A PayPal or Amazon Pay refund takes 3-6 hours and goes into the PayPal or Amazon Pay account you originally paid with.

We aim to process all exchanged orders within 24 hours of the item(s) been received. Once your exchanged order has been set up you will receive an email confirmation with your new order number and upon dispatch your new tracking number.

*This can take up to 72 hours in sale periods or over weekends.

Yes. Once we have received your item back in our warehouse a member of our customer service team will notify you of the delivery cost. Once settles you will receive a dispatch confirmation email with the new order number and tracking information when your exchange has been processed.

If you have qualified for free shipping upon your initial order the cost of postage in sending your initial item to you will be deducted from your refund depending upon the delivery service that you have chosen

Simply follow the steps highlighted above and send back to us choosing a secure method via a courier of your choice

You can return your items to the address below via your chosen courier.

Returns Department

Stuarts London

Doman House

16 Doman Road

Camberley

Surrey

GU15 3DF

Please use a tracked service with the correct insurance, which allows cover for a return order should it go missing in transit.

We would still require you to return the item exactly the same as a normal return. The only difference is you will need to write on your invoice the fault with the item and also contact the returns department beforehand. If you are able to email sales@stuartslondon.com and attach any images of the fault this can be logged prior to the returned item arriving. Please be aware all faulty items will be assessed by our returns department and in some cases we would need to return the item to the brand for a final decision.