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Returning An Item From The United States

How To Make A Return

It couldn’t be easier to return products to us for a refund or exchange.  We have collaborated with DHL to provide all of our customers in the United States with the best possible service to send an item back to us. To get started please read the returns instructions below and head over to our returns portal by clicking Create A Return next to the service that your would like.

To speed up the returns process, please insure that the steps below have been completed. To complete your return you will need the following information to hand, all of which can be found on your order confirmation or invoice.

  • Order Reference Number - For most customer this will be a number beginning with WEB or a GE Number
  • Your Email Address or Telephone Number - This will be the details you used to complete your order
  • The Item Information - The five digit product code of the item that you are returning, (This can be found within your order summary in brackets. e.g. (44231). The product name of them item that you are returning and the price that you paid


Once you have all of the information to hand please follow these three easy steps to complete your Return

  1. Complete a returns form - Complete the returns form within the returns portal using your Order Reference Number and order details. Click here to download

  2. Email Customer services - Your orignal web ref: (WEB no. on invoice) and item(s) you wish to return at

  3. Pay for your returns label - Pay for your returns label using your credit/ debit card,  PayPal  or Amazon by clicking Create A Return

Once you have purchased your label a member of our team will email you your returns label 

  1. Return your item - Print your returns label and attach it the the front of your parcel using the instructions given in the portal.

Courier Rates

See below for information about our returns options from the United States

 CourierService OverviewPrice
USPS Ground


  • Mail the parcel at at USPS Post Office, drop it in a mailbox or schedule a home collection at over 27,000 locations
  • Create your return via our online portal & print off your label
  • Your return will be processed within 7 - 10 days from sending
  • Pay using credit or debit card or via PayPal


Create A Return

Help & Contact

If you are stuck or if you are unsure about our returns process then please click on the relevant help desk sections below.