INTERNATIONAL RETURNS : CUSTOMS & DUTY
To avoid incorrect Customs & Duty charges when your return arrives in the UK, you must clearly write on the outside of the parcel & any Documentation :
"RETURNED GOODS: GB MERCHANDISE FOR REFUND "
"RETURNED GOODS: GB MERCHANDISE FOR EXCHANGE "
Also please highlight this to the Courier you are using so they correctly fill out the paperwork on your behalf to make sure you avoid any charges and problems with UK customs.
PLEASE DO NOT USE FEDEX, UPS, DHL FOR YOUR RETURN
This Courier companies automatically charge customs and duty on every parcel returned back to the UK. To avoid this additional cost as we are not importing goods and only receiving back a product we sent out from the UK , please use alternative postal service. Additional charges that we incur may be charged back to sender.
Also please highlight to any Courier you are using , that you are making a return for exchange or refund , so they correctly fill out the paperwork on your behalf to make sure you avoid any charges and problems with UK customs. We do not deal with packages held at customs on behalf of the sender.
We want the returned package to reach our given returns address and do not offer to pay any customs charges on your behalf if your parcel is stopped at the UK border because procedure was not followed correctly.
If you decide once you receive the item that it is not as described or simply not to your liking we offer a full return and refund policy.
The Item must be returned back to us within 28 days from receipt to exercise right to return when requesting a Refund / Exchange / E-Wallet. (please read returns policy)
When returning items please ensure that you send back items the same way as you would expect to receive them.
Please make sure items are carefully wrapped, so that they complete the return journey in tact.
Please return using recorded delivery postage or any courier of your choice as this will allow you to track your parcel back to us, as we are not liable for any missing/damaged parcels sent back to us.
Stuarts London USA Returns Form (Updated April 2018)