PLEASE NOTE IF YOU FEEL YOUR BOX IS TAMPERED WITH - OR LOOKS AS IF IT WAS OPENED AND RE-SEALED BEFORE YOU RECEIVE IT PLEASE REFUSE THE PARCEL AS THE COURIER WILL TAKE THE PARCEL BACK AT NO EXTRA COST TO YOU.
CLAIMS MADE FOR MISSING ITEMS AFTER YOU SIGN FOR THE PACKAGE WILL NOT BE ACCEPTED. IF YOU FEEL A THEFT HAS TAKEN PLACE PLEASE CONTACT US WITH A WRITTEN STATEMENT OF TIME OF RECEIVING AND OPENING YOUR PACKAGE. WE WILL PROVIDE INSTRUCTIONS OF WHAT WE NEED FROM YOU.
AT THIS POINT WE WILL BEGIN AN INVESTIGATION WITH THE COURIER , CONTACT THE DRIVER AND PASS ON YOUR STATEMENT TO THE POLICE FOR FURTHER PERUSAL. WE WILL PROVIDE YOU WITH ALL THE EVIDENCE TO SUPPORT YOUR CLAIM SHOULD YOU WISH TO TAKE IT FURTHER TO THE TRADING STANDARDS OFFICE IN YOUR AREA.
WE ARE NOT RESPONSIBLE FOR ANY PACKAGE AFTER YOU SIGN FOR IT.
Normal Circumstances :
An item could be missing from your order for several reasons, more often than not because one item was out of stock. In this case you will have received and email stating this and/or your invoice will be marked as being part complete, and you will have been refunded for the item that was not in stock. If this is not the case, please give us a call and we will do all we can to help. In most cases if an item is out of stock we will contact you by telephone to inform you first.
All packages are recorded for weight before they leave and each package has a recorded CCTV footage of contents packed. We also have the weight recorded just before delivery is made, so we are able to track that the correct amount of items are in the package.