How do I return an item?

If you decide once you receive the item that it is not as described or simply not to your liking we offer a full return and refund policy

(Excluding delivery charges).

Please download a returns form from the link below.


For your convenience our returns form includes some key points from our returns policy but not all, so please read the returns policy in full carefully on the website so you don't encounter any surprises, you are unaware of, when making a return.  



We request the ordered item be returned back to us within 14 days from receipt of the item to exercise right to return when requesting a Refund or 28 days is given if you would like to exchange or receive a e-voucher.

( This does not affect your statutary rights )

When returning items please ensure that you send back items the same way as you would expect to receive them.
Please make sure items are carefully wrapped, so that they complete the return journey in tact.
Please return using recorded delivery postage or any courier of your choice as this will allow you to track your parcel back to us, as we are not liable for any missing/damaged parcels sent back to us. We do not refund your delivery cost incurred to send back an item to us.